Privacy Policy

Introduction

Welcome to https://mercedes-intelligent-light-system-repair.collision-talk.com (hereafter referred to as “Mercedes Intelligent Light System Repair,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of information we receive from users accessing our website, utilizing our services, or interacting with us through various channels.

Scope

This policy covers all aspects of our online presence, including but not limited to our official website, mobile applications, online services, and products offered under the Mercedes Intelligent Light System Repair brand. It is important to acknowledge that this policy does not extend to third-party platforms or services that you may access through links on our site. These external entities have their own privacy policies, which we encourage you to review.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

Using our applications and online services as an authorized user.
Visiting any of our websites that reference or are linked to this Privacy Statement.
Engaging with us through various communication channels, including email, phone calls, or text messages/SMS.

Personal Data Collection

We collect multiple types of personal information (hereafter “Personal Data”) from users for various purposes:

Account Information: Details required to set up and manage your user account, such as name, username, and password.
Payment Information: Credit card details, billing addresses, and payment history when you make purchases or use our services.
Financial Information: Financial records and transaction data associated with your use of our financial services.
Purchase Information: Product/service purchase history, order numbers, and related details.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, or advertising IDs.
Location Data: Geolocation information provided by your browser or device when you interact with our services.
Feedback: Comments, reviews, and ratings you share with us regarding our products or services.
Social Media Information: Personal data obtained from social media platforms when users choose to connect their accounts with us.
Product Information: Details about the products you interact with, including preferences and usage patterns.

We collect this information through direct user input, automatic tracking technologies, and third-party sources.

Cookies

Cookies are small text files stored on your browser or device when you visit our websites. We use cookies for several purposes:

Strictly Necessary: These ensure the basic functionality of our website, such as enabling login sessions and storing user preferences.
Preference: Cookies here remember your settings and customize content delivery to your preferences.
Analytics: Tracking tools help us analyze website usage, gather aggregate data, and improve our services.

Users can manage non-essential cookies through our Cookie Manager, providing control over their cookie preferences.

Retention and Deletion

We retain Personal Data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or where retention is required by applicable laws. Once the data is no longer needed, we delete or anonymize it securely.

Security Measures

We implement robust security measures to protect your Personal Data:

Employing encryption protocols for secure data transmission and storage.
Engaging reputable third-party processing partners who adhere to strict privacy standards.
Regularly reviewing and updating our security practices to address emerging threats.

Children’s Privacy

We do not intentionally collect or solicit Personal Data from children under the age of 18. If we become aware that a child has provided us with personal information, we will take steps to delete such data from our systems.

Your Rights (Subject to Local Laws)

Depending on your location and applicable privacy laws, you may have certain rights regarding your Personal Data:

Access, rectification, or erasure of your data.
Restriction or object to the processing of your data in specific situations.
Portability of your data, allowing you to receive a copy of your information in a structured format.
The right not to be subject to automated decision-making or profiling, except where the law permits.
Filing appeals or complaints with our privacy team regarding our handling of your data.

To exercise these rights, please contact our Data Privacy Team using the details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or if you have questions about your data, please contact us:

Email: privacy@mercedes-intelligent-light-system-repair.collision-talk.com
Mail: Mercedes Intelligent Light System Repair, Privacy Team, [Address]

We are committed to addressing any concerns or queries regarding our privacy practices and the protection of your personal data.